Would like to share my conversation with airtel(with out any respond from there end) which proves airtel sucks lyk hell following is my 1st mail to them regarding the issue
1ST MAIL hi,
on 11th may one of your airtel executive(some one having no. as 9711267775) visited us for broadband connection and on asking that do you have available port in janakpuri(c2c block) he answered yes and said within 3 days you would get a connection. and asked us to pay 500. rs and took our documents. and on calling on saturday for asking which router to get. he guided us properly and on his guidence and assurance that connection would be done on 14th may 2012 we purchased new ROUTER. but on monday(14th may 2012) he didn’t attended the call we tried for like 20 times he didn’t attended the call. on tuesday morning tried from a new no. he attended the call and again assured the same thing by 15th may 2012 connection would be done around 4 pm again arnd 4 pm we called and called and again he didn’t attended the call. and again through unknown no we called and he attended and gave a lame excuse that I was in a meeting and all. and gave us a no. of Mr HARISH(9266865683) who said by 16th may 2012 your connection would be done. and provided us with DTHE - helpline no. still dailing that no. we got to know a different story that the request was not registered and all. on 16th may again no one attended phone call on 9711267775(and this can irritate a customtakeouter like hell i.e after taking money from the customtakeouter making them purchase router and then not attending call’s for around 3 days) and we again called Mr HARISh(9266865683) n he again answered I will get back to you with in 5mins(and we don’t understand when will his 5 mins will end) and by chance YOUR DTHE - helpline was attended and they answered our request is not even registered(which again irritated us because we felt like a fool . all thanks to AIRTEL) after talking to them for 1 hour we got a worst answer i.e the PORT IS NOT AVAILABLE IN THE AREA.(we did asked them in the starting itself then also the same useless answer. which proved AIRTEL people are unaware about there facility itself.what a wonderful company) and from no where this 9711267775 guy called from a different no i.e 9811736952 to inform us the same that connection can’t be done on asking why did you took the money if you can’t provide connection even on asking thrice that is the port available or not. at the time of taking money we were informed connection is available then why the hell we were made wait for 5-6 days to get this lame answer and irritating a customtakeouter by not attending the call. he had no answer but I would expect a proper explained and responsible answer then irresponible answer and after tolerating all the excuses at least I deserve a proper explanation and my money back. and all my identity proof’s copies back(as we don’t trust AIRTEL and think that those document’s can be misused. and a written confirmation that documents won’t me misused. as now we can’t trust you guys thanks for the worst experience). HOPE TO RECIEVE A ANSWER ASAP AND PLEASE ALSO EXPLAIN WHY SHOULD AIRTEL BE PURCHASED IF ITS SERVICE IS THIS WORSE WHERE A customtakeoutER IS IRRITATED TO CORE.
2 years back I applied for broadband connection was informed no port available. even today if the ports are not available then why are you advertising get broadband connection’s iptv and all when your system is lacking with the facility. following are the points which need an Explanation
1) here I was misguided about the details even on asking beforehand
2) executive didn’t attended the phone call(which symbolised he is a fraud or the company is fraud. please explain who is what?)
3) while taking money executive was at our door step within 5mins but he is not ready to return the money. he took cash now he want us to wait for the company to issue cheque please explain if cash is taken then why should we wait for cheque why not cash? and is this is the way charge money and then don’t provide the service? is this the way airtel works?
4) why are you guys advertising if you don’t have facility
Address(from where this executive came)
Aggarwal Mall, Ashirwad Chowk, Sector 5, Dwarka
Dwarka Sector 5
West District
New Delhi
2ND MAIL
hi,
you automated machine replied following mail as a complain and it stated within 24hours complain would be Attended.which seems not to be fulfilled. what a wonderful company is it complaints are ignored. executives cheat customtakeouter in short company cheating customtakeouters. and airtel is not even refunding the money. shameless company. now 9711267775 one is not answering phone and other’s like harish n all have switched on there phone. great service. airtel’s tagline is charge and charge and make customtakeouter suffer
From: <121@in.airtel.com.gt;
Date: Thu, May 17, 2012 at 4:00 AM
Subject: Auto Reply: worst experience with airtel( its 2 time for asking for a new broadband conenction)
Dear customtakeouter,
Thank you for writing to us.
We shall get back to you within 1 working day.
Please note: Our new e-mail id is 121@in.airtel.com.
EARLIER WAS INFORMED
ADDRESS IS DWARKA SECTOR -5. WHEN SAID WE ARE COMING WITH POLICE GOT RESPOND AS
OUR ADDRESS IS
PALAM EXTN SEC-7 DWARKA NEW DELHI - 110077
HOLDER OF 9711267775 IS RAKESH WHERE AS WE WERE INFORMED ITS SOME ONE KNOWN AS PARVEEN THAN SOME ONE KNOWN AS AKSHY. TEAM OF FRAUDS