I had a broadband connection with number 08041662102 in Bangalore. On 31-mar-2012 I called airtel customer care and asked them to disconnect my connection as I am relocating. I paid all the pending bill till then. The customer care person assured me they will disconnect in 7 days time.
After 3-4 days one person from airtel called and started brain-washing me to transfer connection to any my friends or relatives. I told him no one is there, ready to take the connection. He told he will get back in 2 days. He never got back. And my connection ramained active even after 7 days. I had already moved out of that house and I did not know the connection is active.
After more than a month Airtel people called me and told my connection is active and I need to pay bill for all the days for which I have not used their service. They conveniently deleted my request to disconnect and kept the connection active. I complained many times to customer care and they did not bother to correct the bill or disconnect my conection. They kept on torturing me by calling and asking to pay the bill that got accumulated over time. Now they are saying they will initiate legal procedure.
This is sheer fraud from AIRTEL. Don’t believe this cheaters. When you ask for a new connection they will come and give connection in 1-2 days. They will somehow put you in highest monthly rental scheme to extract your money to the last penny. When you want to escape from their hold they will start slowing down. They want 7 days to deactivate or disconnect a service. They will pester you with calls to keep ur connection or transfer to someone else. And They will will delete your complaint and say you never raised any complaint. Dont go for this fraud company for your broadband or mobile service,
Tojo Mathew
Bangalore
Update- Sept 8
My problem is almost resolved now. But the torture they have done to me over these months still pricking me. So I am going to continue publicizing their frauds. I have met many people with similar experience in the Internet world. Lets join to uncover Airtel fraud and save people from falling as their prey.
This is what happened so far
1.They sent a legal notice to me via email, to go to Lokadalat in Bangalore. But I did not go there.
I mailed to them the review article I posted in MouthShut_Official.com about airtel( https://mouthshut.com/review/Airtel-Broadband-review-uppomuormr ). I told them I am going to find every one with same experience in the Internet and going to publicize their fraud. There were many people in MouthShut_Official and Internet who faced similar problems.
Also I raised complaints to them to check all the calls I made on March 31, the day in which I first raised cancellation request. I don’t know what happened to that complaint.
Now they have reduced my bill to 1200 from Rs. 2800 they claimed. Rs. 1200 is close to what I should have paid if they did not play fraud with me. So I have agreed to pay Rs. 1200.
But my anger against Airtel still remains. They spoiled my peace of mind for several months. They harassed me by calling several times. Atleast 15-20 times I explained the whole story to their customer person, no one took any action. They raised complaints on behalf of me but manipulated the content of my complaint. Do not forget to get the complaint ID whenever you raise complaint over phone.
When one raises a disconnection request over phone, the customer person will not raise it in real in the system, since it will affect his incentive. Customer care persons are given incentive targets for retaining customers who are calling to disconnect. So the customer person will disconnect the call OR put the call in a long queue so that you hang up and go OR will say they will do that and refrain from logging your request in system. I have got this info from a person who worked for a telecom company’s customer care dept. So make sure your complaint is raised as it is in the computer system.Best is to go to Airtel outlet, give a written complaint and insist for an acknowledgement.
If you have same experience and justice is in ur side, do not succumb to their threat. Tell your story to the public and save others from falling into the same trick. Also tell Airtel that how their fraud will hurt them via publicizing ur experience. I mailed mainly to collections.v@airtelmail.in. Send to their sales and marketing people if you find the address.
So far nearly 400+ people read my review in MouthShut_Official.com. If atleast 10 of them decided to stay away from Airtel broadband or any telecom connection from Airtel it’s gonna hurt Airtel.