With a worst experience I am forced to post this review. I have net connection for the past few years. Net connection is not working properly. It is getting disconnected very often within a span of 10 – 15 mts. It is routine process to book a complaint with airtel. From 25.4.2011 we have this frequent disconnection. We did not get any proper response from Airtel.
5.8.2011 Comp. No.1832446 Cust. Care Rep : Ms.Kavitha
6.8.2011 Comp. No.1916816 Cust. Care Rep : Mr. Akash ( without any person visiting our house the ticket has been closed )
9.8.2011 Comp. No.2026056 Cust. Care Rep : Mr. Antony / Mr. Rakesh
11.8.2011 Comp. No.2133406 Cust. Care Rep : Mr. Stephen / Ms.Suji / Mr.Kumaran / ( Mr.Venkat - stating himself as supervisor said this is how it goes if you want to complain higher authorities you can go ahead )
11.8.2011 Comp. No.2145886 Cust. Care Rep : Mr. Girish / Mr. Ranganathan
11.8.2011 Comp. No.2171962 Cust. Care Rep : Mr. Ranganathan (Technical) mentioned backend problem. Mr. Vijay 7.17 pm after checking ping he said will revert in 15 mts.
11.8.2011 Comp. No.2171962 Cust. Care Rep : Vijay 7.17 pm
12.8.2011 Comp. No.2171962 Cust. Care Rep : Ms.Ayisha 11.43 am
12.8.2011 Comp. No.2171962 Cust. Care Rep : Ms.Rajalakshmi 4.00 pm
13.8.2011 Comp. No.2171962 Cust. Care Rep : Ms.Ashma 12.10 pm
13.8.2011 Comp. No.2171962 Cust. Care Rep : Mr.Venkat - 12.28 pm (- stating himself as supervisor) 12.28 pm, said will be solved before 5pm today
13.8.2011 Comp. No.2171962 Cust. Care Rep : Mr.Abi - 6.17pm
13.8.2011 Comp. No.2171962 Cust. Care Rep : Mr.Aravind (- stating himself as Team leader, Said this is backend issue we will arrange call back - but no one call me)
13.8.2011 Comp. No.2171962 Cust. Care Rep : Mr.Arun - 7.15 pm
13.8.2011 Comp. No.2171962 Cust. Care Rep : Mr.Aravind (- stating himself as Team leader, Said this is backend issue we will arrange call back - but no one call me)
14.8.2011 Comp. No.2171962 Cust. Care Rep : Ms.Rajalakshmi - 9.16 am
14.8.2011 Comp. No.2171962 Cust. Care Rep : Mr.Venkat (- stating himself as Supervisor, Said we will fix this issue before 2 pm )
For information we have given several complaints and without resolving the issue the complaints has been closed. On 11.8.2011 you can see many complaint numbers along with several person coming on phone but nothing is solved. When we asked to keep the ticket open they are not doing so. Each and every time they give different support request number. If the technical persons cannot solve the problem they simple ask us to switch off and switch on the modem. The moment we proceed with their instruction the phone get disconnected. Another time a new person comes on line. Really fed up calling airtel every day and getting complaint number without solving the problem. We checked our side and it is very clear that it is airtel problem but still no one agrees. Very Poor Service, Very Poor Customer Care.