This was the review written in year 2006 or 2007.
I was using airtel broadband service and I was the worst connection I ever had.
The connectivity speed was really pathetic, I had opted for 128kbps unlimited plan and I used to get an average speed of 80kpbs and Airtel Customer care use to say it’s excellent and if incase I need better speed then I should switch to 256 or 512kbps connection.
Secondly, their service was also really poor, they took 3months to resolve my problems due to which I was not able to make effective use of my connection, they also promised to wave off the rental till the problem is not resolved, but later refused to do so and asked me to pay, due to which I had to disconnect the connection.
Even their installation team was useless and they didn’t had any knowledge about their product, my bathroom tiles were broken by the team and no body ever bothered to take care of this.
Regards,
Amit
Review Now 2008 onwards.
The above was the review written by me around 3yrs back, where I was really disappointed with their poor service.
But I have recently subscribed to their service from past 9months and I am really pleased it with, they look initiative to resolve my concerns and offer me a new subscription.
I did had problem when I had subscribed to limit based plan with monthly download limit, but after settling the account with them, I have shifted to unlimited plans and I am really pleased with it.
I would not recommand anyone to subscribe to limit based plans, since they are lots of billing issue with it, other wise there is huge improvement in Airtel Service.
I am pleased, service is extremly good now.
Regards,
Amit