Issue: No 3G signals on my 3G Airtel data card.
Complaining since when: almost 40 days.
No. of follow-ups with customer care: 10+
No. of emails sent to Nodal officer: 3-4
Result: No resolution, no progress.
Last message received from Airtel: For your reference, the unique service request number is CINDL3090447013900. Our team will get back to you by 09th September 2013 at 13:18 hours with an update on the same.
Till date, I have neither got a resolution, not any further communication.
I purchased my Airtel 3G data card, last month, with 3GB free 3G data. But, I have no 3G signals on card. Money I spent is a complete waste.
Moreover, with Airtel keeping mum on my issue, its only causing me frustration and wasting my time.
Airtel, can you address my concerns on this forum:
When you activate a 3G connection, is it not your responsibility to check if the particular area is under your 3G coverage?
When a customer logs complains, is it not your responsibility to follow-up and check if the issue is resolved?
When you cannot provide 3G signals, is it your responsibility to ensure that customer is not charged for the same?