Airtel service is nothing short of a harassing service.Their call centres will repeat sorry..may be dozens of times.Their bosses must have told them.They, I pity them, can not get you through to their proper technical /other persons.
I am a user since 8 months but my experience has been horrible.I made A COMPLAINT REG NON WORKING OF REMOTE CONTROL ON 26 AUG, REPEATED THIS 6 TIMES.AND RESULT EVERY TIME WAS A RECORDED MESSAGE THE COMP HAS BEEN successfully(???) resolved.Add to this banging of phone by call center staff umpteen times.