I would like to share my experience with Airtel DTH service provider wherein I found that the commitment shown by Airtel ground engineers is pathetic. I booked Airtel DTH on 25th April 2010 after doing lot of comparisons between various service providers & found that in terms of feasibility, Airtel Channel Packages are much better than Tata Sky. I have been a loyal customer to Airtel mobile services since last 6 years & therefore decided to go ahead with apprehension that services by Airtel DTH will be at par with their other offerings, though I asked the call center executive to help me with the process & he did so. I booked my DTH connection & then thereafter I inquired about the Installation date & time, which was confirmed after checking with the operations team for 26th April 2010 evening time. When I came back & checked with the call center that I have not yet received any call, they inquired again back over there & checked for timings & then they communicated that it cannot be done today. I was absolutely surprised that at the sales side the team has to be very active with their product, but it reflected "no caring attitude" from Airtel.
Looking at this I asked for cancellation of my connection as the initial service at time of sales itself is not in a situation to deliver, which reflects that after few months I will get stuck with the connection & the services will be much more pathetic. Looking at the services I have decided to cancel the service & please ensure that you do not purchase online, nor from the re-seller, rather you asked them to come to your place & then you pay them so that you do not face issue with an installation. I think as an organization this content may not affect Airtel at all, but from my end, I would not recommend Airetl DTH to my pals or family friends. I suppose they do not understand the impact of losing one customer.
I would not be impressed by karina & saif showing their faces on top of the site rather I would get impressed by the services which are offered to me.
Cheers
Jatin mehta