I bought this connection in April this year Customer Number 3003687190, I logged a request to move the connection/dish to my new house i.e to de install everything from my old house on May 1th and reconnect to my new one on 14th. Technician did not turn up on 14th, and on 18th I again called the customer service and logged a complaint. (ref no : 41391875, 2829968, 2871162, 2879446) Since then I have been calling them.
I am now moved to my new house. today its 29th May.. No signs of Airtel guys coming in and fixing my connection. All they had been doing is to deduct money from my account daily for the service that I am not using since May 1st. They also have closed my complaint, so that thier SLA is met. I have been since then calling them repeatedly and everytime they told me that some one will be in touch. Infact couple of times they did call me to say, some engineer will call to fix up an appointment
I am still waiting with my dish lying in living room area of my house Worst Customer Service experience I have ever had.
I think these guys take the customers for granted, so the exploitation.
Anand Agarwal
Email: anandagarwalabap@gmail.com