I have a Airtel DTH Connection Customer Id: 3001586237.
When I turned on my TV on 18th August, I got a error message B001 on my screen. This error message suggested checking the DTH cabling, I checked the cables to the best of my knowledge and that did not fix the issue.
I called Airtel DTH customer care on 18th August at 10:30 am, They registered my complaint(Complaint # 3591734) with an assurance that an on-field technician will visit my place and fix the issue before 3:15 pm on the same day. However there was no call/no show by any Airtel Representative that day. I tried calling the cell phone number provided by Airtel in their customer complaint opening confirmation SMS, and the person disconnected my call after a couple of rings. I called back
Airtel DTH customer care the same evening around 5:00 pm for a follow-up on my complaint, the Customer service representative had nothing to offer other then asking me to wait for another day and he logged another complaint for the same issue(Complaint # 3595133) with a assurance that my issue will be fixed on the following day before 4:19 pm.
No one called or showed up the next day till 12:00 noon, so I called Airtel DTH customer care back for a follow-up and this time I got another assurance that I will get a callback and an onsite field technician visit later in the day and the issue will be fixed before 4:19 pm. I also reached out to the "Grievance redressal" section of Airtel DTH website.
But history repeats itself and I still have not been contacted by anyone, forget a technician visit to fix the issue. Today is the third day that I am living with this issue.
I have had very good experience in the past with Airtel Broadband customer care and thought that I will have the same experience with Airtel DTH but unfortunately the service is so pathetic that a cable operator would have been able to provide better service than Airtel.
I have demanded a full refund from Airtel and am planning to move back to cable TV.
For those who read this review before planning to purchase Airtel DTH, please reconsider your decision. I don’t know which DTH service provider is better but for sure Airtel DTH service is PATHETIC!