I had bought an Airtel HD DTH connection under customer id: 3009488325 about after a week of installation the set top box started switching off automatically and again switched on randomly. This has been increasing day by day.I had sought assistance of Electrician for any faulty Electrical Connection, Which he said was perfectly alright.
After this I had lodged a complaint no:15445405 which remained unresolved for 15 days. Up on my persistent inquiries I was assured a home visit by Airtel engineer which never happened. One fine day I received a SMS stating that My Complaint has been closed since assumed resolved and if unresolved Have to contact some Number which never responded.
Again I had lodged another Complaint today I.E 28/1/2012 numbering: 15792181 which was closed with funniest of response stating that I have to approach the shop keeper of the set top box for solution and the Problem still lies unresolved. I feel that Choosing Airtel was the biggest mistake. I had opted for two of the ala carte
channels TLC and Food Food.which were promised to be activated in 24 hrs but after 72 hrs of opting them they remain unanswered.
The Customer care is Pathetic. Airtel HD is cheating public by displaying low rates in Website and charging higher rates Ex: For Food Food they quoted a price of 10 p/m but when inquired in Call center. They
activated the service by deducting 16. pathetic. I’m disgusted with their service.