Their software system has lot of defects.
They have launched an untested product in the market. Customer service is pathetic. I have taken a mega pack and paid for 6 months in advance. After 2 months they suspended my connection and asking to recharge. My ticket is open from 4 days and no response.
Rather they are asking me why font you recharge. I had previously problem with Ten sports. They charged me Rs 90 for 6 months. It was discontinued after one month. I have asked them to disconnect. I am going to loose Rs 150 in my balance and next 4 monthd of charges paid in advance.
I would say that all the big stores should blacklist it.