In India for Customer is like "kasht se mar" die being a customer. I have been airtel customer from last 4 years and every time I have asked for services they have not full filled it.
Firstly it was case of shift of DTH with in the city in Pune, no one turned up for days then I had to personally get it done, after some time I shifted to banglore I called their customer care again no one turned up, Now I have been calling customer care to get a remote they promise that I will get new one by 3.30 pm every day but no one turns up, who cares as long as it customers can find their way out to get away with their products. And get ready to wait for long time in thier customer care phone for updates and getting information kind of stuff.
Best luck for future airtel customers .