I had been using Airtel Digital TV DTH connection for the past 8 years and recently I have changed it only because of its bad customer services. I would like to share some of my bad experiences with you that made me change the connection.
Whenever I got a problem in my connection, I called the customer Helpline numbers and they won’t pick it up till half an hour. After listening to the problem, they send a service engineer which investigates the problem. The thing I don’t like it that they even charge 150 RS as service charge when they didn’t have a solution to the problem.
The other thing that I didn’t like is they say that the dish antenna and the set Top box is the company property even after we only pay for it. At first we had a SD connection and then we upgraded to HD. After installing the HD connection they took away the SD antenna and set top box saying that its company property. The thing that I didn’t understand that we only pay for the thing that the end is not ours.
Everything about the Airtel DTH connection is good except the above mentioned points.
Hope you liked my review and please do like it.