Airtel charged aroung Rs.500/- for (VAS) Value added services without noticing to user.
For 1st complaint I got standard readymade answer,
But for 2st complaint I got Rs 120/- refund.
1st complaint lodged: DOT vide reference number DOTEL/E/2011/01824
2st complaint lodged: DOT vide reference number DARPG/E/2011/03173
Check the status of the complaints on below link
https://pgportal.gov.in/ViewStatus.aspx
While checking the status no need to enter the password, but need to enter the characters displayed on the page.
YOU CAN ALSO LODGE YOUR COMPLAINT and get the money back.