This is with reference to my airtel postpaid, the SIM card was blocked due to the address verification document.
Where as one of executive by name Madhu had been for physical verification three weeks ago . After
the physical verification was done, the same was updated to airtel database and
I also received call from airtel customer care saying that the change of
address is been updated.
But to my surprise after three weeks later, airtel blocks
the access to SIM with out any prior information OR SMS. On speaking to various airtel customer care
executives, it was said that the SIM is blocked for address proof
document.
I really need to know are the airtel team professionalized
in all means?
First instance, Airtel got to know only after three weeks of
physical verification and updating in data base, that there is no document for
address proof?
Secondly, when a verification executive is coming for
verifying he is supposed to verify the address get the necessary documents OR
forms signed from the customer and collect the necessary document pertaining to
it. This is the general verification norms
Various verification executives had been for
five times of physical verification and got the forms signed from us but never
insisted for any documents from me.
I wonder how efficient airtel executives are? How they
perform their jobs both indoor and outdoor without knowing what is the work is
assigned to them and what are they supposed to perform OR to do.
It’s absolutely not my responsibility to submit OR produce
any documents until and unless the airtel person demands for it.
Does Airtel expect
the customers to handle their executives?
As it is purely Airtel part of mistakes and inefficient way
of airtel executives working.
If Airtel cannot provide
proper services to customers, come out saying that you guys cannot handle
customers for the basic/general queries.
I have undergone a lot of
mental trauma with airtel team and I am really unhappy and regret for taking up
airtel connection.
M. JayaMohan
Bangalore