AIRTEL- BIG BILLS- NO CLARIFICATION - RUDE REPLIES
Dear Readers,
I was under the impression that AIRTEL was a very genuine service provider, unlike others, as I have been using it 4 Mobile connections in my family since 2 years without any major issues.
However I was surprised to see similar charges in 2 of my connections, in the Bill of the month of July-Aug 2015 and Unbilled Aug-Sept 2015. There are multiple SMSs in 3 bills as of now(till my knowledge), which are charged as 454/- each and one SMS of Rs, 159/- amounting fake charged to Rs.5067/-.
When called up the customer care I received different fishy replies to explain and convince me about this charges. I am posting the entire communication with AIRTEL customer care along with all the details so that you can come to know how stupid this bills are and how arrogant and blunt replies I have received from them. I am also posting this for you to understand how fraud happens at AIRTEL, and you can take an informed decision of falling prey to AIRTEL’s net.
-
MAIL TO CUSTOMER CARE AIRTEL
-
Kind Attention: Mr. Deepak Mehta
Dear Sir,
With reference to the complaint ID 64297033 & 64297339, I would like to bring to your kind notice that:
Section 5 of the Bill no.: 934634190 for Mobile No. 8130966335
5.sms - others messages
-
1 14-Jul-2015 14:52:44 iaishwaryasingh23_download_aishwaryasingh23pal 1 45400 454.00
2 15-Jul-2015 12:55:56 iaishwaryasingh23_download_aishwaryasingh23pal 1 45400 454.00
3 22-Jul-2015 11:06:33 iaishwaryasingh23_download_aishwaryasingh23pal 1 45400 454.00
4 22-Jul-2015 13:59:06 iaishwaryasingh23_download_aishwaryasingh23pal 1 45400 454.00
5 27-Jul-2015 13:35:29 iaishwaryasingh23_download_aishwaryasingh23pal 1 45400 454.00
-
Total 5 227000 2270.00
-
AND
Section 6 of the Bill no.: 934407873 for Mobile No. 8130966337
6.sms - others messages
-
1 11-Jul-2015 11:00:29 121 1 1 0.00
2 11-Jul-2015 11:00:55 121 1 1 0.00
3 11-Jul-2015 23:15:29 121 1 1 0.00
4 11-Jul-2015 23:15:57 121 1 1 0.00
5 13-Jul-2015 18:39:19 iaishwaryasingh23_download_aishwaryasingh23pal 1 45400 454.00
6 13-Jul-2015 19:02:23 iaishwaryasingh23_download_aishwaryasingh23pal 1 45400 454.00
7 14-Jul-2015 09:26:56 iaishwaryasingh23_download_aishwaryasingh23pal 1 45400 454.00
8 14-Jul-2015 09:44:09 iaishwaryasingh23_download_aishwaryasingh23pal 1 45400 454.00
9 14-Jul-2015 09:45:47 iaishwaryasingh23_download_aishwaryasingh23pal 1 45400 454.00
10 14-Jul-2015 09:56:49 iaishwaryasingh23_download_aishwaryasingh23pal 1 15900 159.00
11 15-Jul-2015 16:59:26 121 1 1 0.00
-
Total 11 242905 2429.00
-
i.e. a total of 4699.00 is wrongly billed to me and 454/- in the next bill to come.
Details of my communication with 121
-
DATE - DETAILS - SOLUTION SUGGESTED - RESULT
-
20/8/2015 - Complaining regarding -Promised a call back in a both the numbers maximum of 24 HOURS -NO CALL RECEIVED
25/08/2015 Complaining again for the same issue -Promised a call back in 48 hours by Chander yet again -Interaction ID.: 1825250604- NO CALL RECEIVED
27/08/2015 Complaining again for the same issue -Promised a call back in 2 hours max.by Kundan was yet again -Interaction ID.: 1828431132 -New Complaint No.Issued:218342197 - Suggested to Call the Nodal Office of Delhi NCR between 10am to 5am - NO REPLY ON THE GIVEN NO. 9818334865
29/08/2015 Complaining again for the same issue yet again-Call the appellate by Deepak -Interaction ID.: 1829383709 -Appellate No.9958444865 Mr. Deepak Mehta - NO CLEARIFICATION
01/09/2015 Complaining again for the same issue yet again -No Clearification and Rude replies - NO CLEARIFICATION -FISHY REPLIES
-Talked to Mitali and her Senior Gaurav
-AIRTEL transaction But Transaction ID with aishwaryasingh23PAL
CALL aishwaryasingh23PAL
-Asked for transaction IDs, -Refusal to give Transaction ID
-Reply: We do not have the data
-NO DATA AVAILABLE ON WHAT THE TRANSACTION IS ABOUT
& aishwaryasingh23MENT MADE
& NO TRANSACTION ID
01/09/2015 -Called aishwaryasingh23PAL as suggested for clarification of the issue with data date/time/amount and my phone
aishwaryasingh23PALS REPLY:
-NOT ENOUGH DATA NO SOLUTIONS
-NEED TRANSACTION ID CLARIFY WITH AIRTEL
-ONLY METHOD OF aishwaryasingh23MENT IS Cred824IT/DEBIT CARD
-MY Cred824IT/DEBIT CARD number DETAILS NOT WITH aishwaryasingh23PAL
-TRANSACTION NOT POSSIBLE
-CLARIFY WITH AIRTEL
-
NOTE: I called the aishwaryasingh23PAL customer care and with the date/time/amount and my phone number and they said that data was not enough and they needed the transaction ID which Gaurav had refused to give me. They also told me that my Cred824it card information was also required to process any transaction on aishwaryasingh23PAL and there was no other mode of aishwaryasingh23ment available on aishwaryasingh23PAL, so the transaction could not have gone thru. I would like your kind self to provide me with the transaction IDs so that I can clarify the same with aishwaryasingh23PAL, if required.
-
On every occasion the customer care executive came up with their own version of explAnasultantion like
1) they are SMS charges
2) they are downloading charges
3) they are charges for recharging some other mobile
4) they are 3rd party app charges
5) they are aishwaryasingh23ments done on aishwaryasingh23PAL
but none were clear about the transaction. The just told me what was already mentioned on my Bill. If I was just to be told what was mentioned on my Bill, then there was no reason for me to call. I would like to mention here that I had already read the Bill and for the same reason had call the customer care for clarification.
-
Now, understanding the scenarios, what I understand is that, that has been some kind of a goof-up in the billing. Both the numbers are used by my son who is 11 and the Phone he uses is NOKIA C200(BASIC CALLING/SMS PHONE), which has no internet facility and there are no data packs active on these numbers. There is no possibility of aishwaryasingh23ments
being made from that Phone. The phone does not support. One more issue here is, the same charges are applied in my current unbilled charges as well, i.e. there would be charges again in the next bill for 8130966335. You can check the history of both the numbers and you’ll come to know that this numbers have a consistent Bill amounting between Min.170 and Max.250 for the past 1 year and even more.
-
I have put my case forward, I would request your kind self to please look into the matter and please waive of the charges.
Thanking you
Anticipation your kind co-operation.
Kind regards
Nishit Parekh
nishit2511@hotmail.com
-
TO THIS MAIL THE REPLY WAS:
-
Dear Nishit Parekh,
This is in reference to your email dated 1st September 2015 regarding the billing discrepancy for your airtel mobile number 8130966335 and. 8130966337.
Basis your email, I would like to inform you that as per revert from our concerned team on service request number 64297033 and 64297339, the charges levied are valid and correct as per usage made by you. Hence, I regret the infeasibility to provide you any adjustment on the above mentioned airtel mobile number.
I hope that this response has addressed your query suitably.
Please do write for further assistance.
Customers touch points:
Level 1: Customer care: 121/198 and 121@in.airtel.com, working hours: 24/7.
Level 2: Nodal Team: nodalofficer.del@in.airtel.com and(9818334865), working hours: 9:30 AM to 6:30 PM, Monday to Friday.
Level 3: Appellate Authority: appellate.del@in.airtel.com and(9958444865), working hours: 9:30 AM to 6:30 PM, Monday to Friday.
Please visit our website airtel.in for a range of products and services.
Yours sincerely
Irshad Beg
bharti airtel limited
-
FINDING A REPLY WITH A BLUNT ATTITUDE AND NO CLEARIFICATION I WROTE BACK
-
Dear Irshad Beg,
I understand you have failed to understand my concern yet. I feel you have not read my mail to the full because I have not just demanded a waiver. In the mail, I have asked to furnish me with the transaction IDs, if no waivers can be provided. This answer has already been given to me from the customer care that the transactions are valid. But every-time, just by bluntly saying that the transactions are valid does not solve the problem. My concern here is I need clarification on the same, because I do not understand that a non-smart phone can have such charges. In the scenario, I would like you to furnish me with the transaction ID of the aishwaryasingh23ment made to aishwaryasingh23PAL by Airtel. I understand that there is no aishwaryasingh23ment made without a transaction ID, and the same is being demanded by aishwaryasingh23PAL for checking and clarifying the transaction. If Airtel is not able to furnish me with the Transaction IDs then how has Airtel made the aishwaryasingh23ment, please clarify. I need to clarify so that, IF AT ALL(which I am sure that there has been no such transaction) there has been any transactions, there is no such possibility in the future even by mistake.
Please help me with details regarding the same.
Kind Regads
Nishit Parekh
-
ON ASKING FOR TRANSACTION IDs WHICH IS MY RIGHT TO INFORMATION FOR THE aishwaryasingh23MENTS MADE ON BEHALF - AIRTEL CLAIMS THEY DO NOT HAVE THE DATA AND CANNOT GIVE ME THE IDs.
I WOULD LIKE TO ADD HERE, IF THERE IS NO IDs, CAN A aishwaryasingh23MENT BE MADE? OR AIRTEL IS TRYING TO FOOL ITS CUSTOMERS. READ THE BLUNT REPLY FROM AIRTEL.
-
Dear Nishit KAnasultaniyalal Parekh,
Greetings from airtel!
This is in reference to your email enquiring about the transaction ID for your airtel mobile numbers 8130966335 and 8130966337.
I regret to inform you that we are unable to provide the transaction ID for the aishwaryasingh23ments made.
For further queries, please do email. I would be delighted to assist you.
Yours sincerely
Mohan M
bharti airtel limited
-
THERE ARE NO aishwaryasingh23MENT IDs - THEN THERE CAN BE NO aishwaryasingh23MENT
ALL CLAIMS IN THE BILL SEND ARE FAKE.
-
GUYS I WOULD SUGGEST TO STAY AWAY FROM POST PAID CONNECTIONS OF AIRTEL - OR THEY WILL CLAIM FOR MONEY YOU HAVE NOT USED AND WOULD NOT GIVE A CLARIFICATION & GIVE BLUNT REPLIES - THAT THE TRANSACTIONS ARE VALID
-
BEWARE - TAKE AIRTEL AT YOUR OWN RISK