From: AK
Date: 7 March 2010 14:16
Subject: Re: Reminder Letter From Airtel ( 997119)
To: appellate.ncr@airtel.in
Cc: Cureman@airtel.in, nodal.ncr@airtel.in
Dear Sir,
Thanks a lot for this threat. Obviously I should not expected anything better.
This really caps your effort to come across as a customer friendly company.
For years, I had got good Airtel service across India and have always had an Airtel connection. However starting with the fateful day that I took this connection, I have faced these problems.
FIRST MONTH PROBLEMS - My billing was started BEFORE my connection was verified. After I pointed this over more than 10 calls, your call centre called me and requested me to pay Rs.50 and said they would refund the rest. I paid Rs.50 (approx) "under protest".
SECOND MONTH PROBLEMS - The second month, the bill came and the free discount calls charges were not deducted. I was given an inflated bill. It took over one and half month and a huge number of calls before you took notice.
THIRD MONTH PROBLEMS - I could not understand how was the bill generated in some issues. All request to your call centre were no answered clearly - they were only interested that I make the payment. I was repeatedly put on hold by your call cenre. I did not receive any response when I sent the mail to the mail ID - nodal.ncr@airtel.in. I did not therefore pay my dues.
Obviously customer discomfort with bills generated is not your worry.
- FOURTH MONTH PROBLEMS - I was informed over the phone that I had dues of Rs.2000 to clear. How was that figure reached? I am surprised that the bill now is reduced to Rs.1723 - which is closer to the actual usage (including one month when you closed my incoming and charged me for usage). Are your accounts always in such confusion or is it that purposely customers are given inflated outstanding amounts ?
Can I request you to get my outstanding amount checked - on how much do I actually owe you - PLEASE.
Or is it that being a big company you consider me too insignificant for any follow up?
Regards,
AK
93113 XXXXX (i switched to reliance)
AK
Ghaziabad
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THREAT LETTER FROM AIRTEL--------------------------------------------------
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Dear Sir / Madam
Sub: Outstanding Dues on your Airtel Mobile.
Ref: Mobile No: 99717XXXXX Account No…1018XXXXX
We have not received a response to our Previous Tele-calls/Field visit & Letters
(THE PERSON DID NOT CALL EVEN WHEN GIVEN MY NUMBER)
Regarding non –payment of bills towards the above said account for a net outstanding of Rs… 1723/-
We must now tell you that we expect payment to be made immediately. If payment has not been received immediately we will pass the matter to our solicitors with instructions to commence legal proceedings. This will be done without further warning to you.
Please make the payment in favour of M/s.Bharti Airtel Limited -Mobile Services A/c: ……………. by cheque/DD payable at or by cash/credit card. If you have already made the outstanding payments prior to receiving this letter you are requested to furnish us the proof of payment to avoid further action.
If you have any queries please do get in touch with our representative Ashok Mobile Number -9810488943, & Rajender Mobile Number-9810509214.
For any further clarification please contact the Airtel Office,
Thanking You
For Bharti Airtel Ltd.
Authorized Signatory