I am Airtel postpaid customer ( 9871200932 ) since 5 years. I am in international roaming since last 7 months. Last month, I got the bill with GPRS charge Approx Rs 8K. When I came out from India, GPRS was not activated.
I am continuing follow-up with Airtel customer care via Email and phone from USA it self. (Req number - 42624748 ). They replied - On 31 Dec, 2012 they activated GPRS on trial basis. And Since I am on international roaming, I used the GPRS , So I have to pay GPRS charges. I have smart phone and mobile apps automatic use the internet if GPRS activated. It is not my fault if they activated GPRS without informing me.
I was not aware when GPRS was activated until I got the airtel bill. Now I am sending mail to 121 mail Id, I am not getting response except Acknowledge. And customer care is so helpless, they have only sentence - :"You have to pay"
Why I should pay ???? I think I have only way is to ask airtel disconnect my connection and that’s all...