I have been using a Airtel postpaid mobile no. 8971700448 and 8971700447 for the past 1.5 years in Indira Nagar, a fairly residential area, in Bangalore. The network reception at our home location both indoor and outdoor is very poor and we are suffering due to this for the last 5 months.
I have made a number of complaint to airtel through their customer care numbers – 121 and also through emails to Nodalofficer.kk@in.airtel.com and Appellate.kk@in.airtel.com on number of occasions. apart from numerous communications through customer care by me and my family members), but all in vain. I have been given SR nos. 48032903 and 50139462.
Initially they told me that in 90 days it will be fixed, now it’s been more than 150 days and every time I dial an Appellate officer, they ask for 90 days time which is never ending for me now.
I am really disappointed with the customer care, nodal officer, appellate of Airtel. The matter has been escalated to the so called – highest authority in AIRTEL but no improvement has resulted in network coverage. Further, 2 surveys have been carried out and during all of these surveys it has been found that the network coverage is absolutely ZERO in my house. The poor network coverage is also confirmed by Airtel over telephone and in their email vide dated 28th MAY 2013.In several other emails they did not even acknowledge this issue which is highly unprofessional attitude from their side.
Further it is quite annoying that the customer care executives are quite happy to remind that the network coverage may be poor due to location of a building, topography, climatic conditions, the handset quality etc. for which we have already informed that the building is located in the heart of Indira Nagar area in Bangalore and we were getting adequate network coverage till Dec. 2012, the handsets used are LG Google Nexus 4, Samsung Galaxy duos . These phones were working very fine till Dec 2012 in my house and they work fine outside my area. The executives who carried the survey also confirmed the poor network coverage readings received in our phone.
Going a step further, the Appellate authority is updating me that their network coverage is at optimum level which is completely false statement. They are circumventing this issue since January 2013.
This has affected our professional and social life. It seems that Airtel is not interested in rectifying the issue and they are hanging on the issue. The response explained above is quite disappointing and reflects the poor working standards at Bharti Airtel Ltd.
*I have wasted lot of time and energy in chasing with airtel and hope that Airtel senior management wakes up and direct them to take the necessary actions at the earliest. Else, it seems that I have no option but to switch to another operator, if my concern is not heard at this forum as well.*
Thanks & Regards,
Prashant Gupta