Airtel broadband has good technical team, I hardly face any technical problem. Even If I get one, it is solved within 2 to 3 hours. But their billing department is the worst that you can come accross! We have to check the bill thoroughly before making payment.
I have unlimited Airtel broadband connection(1Mbps) with free telephone connection(no rent, pay only when you talk for more than Rs100/-) for so many years.as I was worried about their wrong billing with limited usage plan! I make my payments on line as I hate dropping cheque(once got lost!) or waiting in long Q at the age of 65!
For the last 3 months my bills were always wrong. I came to know only when I saw that they have charged for using broadband though it is unlimited!
It took lot of time to make the incompetent people in their billing department to understand. Finally I had to take it to higher authority to get it solved. They made adjustment in the last month bill. Thank God!
As usual I paid my bill on line. Normally within 72 hours it will show in my payment history on line. But even after 15 days of payment, it showed as’not paid’. When I contacted Airtel, they confirmed that they have not received though I gave my online transaction details.
But it showed in my SBI credit card statement, through which I made online, as they have paid Airtel.
As I could not get any positive result from Airtel, I contacted SBI credit card customer care.hats off to them. They traced and it was found that Airtel has sent it to Bangalore instead of Chennai!
SBI was kind enough to track and give me the Bangalore transaction details.
I gave the details to Airtel and it took 3 days again for Airtel to correct and transfer to my account.
Now I understand I should check the bill thoroughly before paying. It is better to pay directly in their nearest branch office and get the receipt.