After much deliberations, I had taken an AirTel service here in Pune.
This was just 4 months back, when I moved in here from Bombay. And today, while writing the review, I must say that I have a mixed feeling with the service.
Their network coverage is very good. Even in some places, where their competitors like Idea or BPL fail, they do remarkably well. Therefore, while inside the city, we are well connected. Now, one of my colleagues told me that they have errected quite a number of illegal towers, that is why their signal strength is superior. I do not know if this is true or false.
Airtel has a presence in almost all Indian cities, therefore, roaming would be smooth. Idea does not have such a overwhelming presence.
The area they are poor is customer service. None of my e-mails have been replied to, nor any phone calls answered. Whenever I call their customer service, the line gets disconnected. Recently, I had a question regarding their bills, and I could not get through. Looks like the only way to get that answered is to visit their centre physically, which is a problem during working days.