I had been using AIRTEL 3G in Bangalore for last few months. Recently since 22nd Dec 2012 I am getting horrible speed of 0.06Mbps (both download and upload speed) , please see the screenshot from the speedtest
I called customer care and they suggested some uninstall and reinstall which did not work for me.
They promised to fix the issue by 26th Dec 12, which they did not. I mailed to customer care and put forward my complain to South Nodal, office BUT no reply. The customer care and way of dealing by AIRTEL are just frustrating and unprofessional. I am just thinking of an alternative 3G service. Can anyone please help?
Date: 29th Dec 12 Time 10-35am IST
Still the issue exists.Can not browse the internet. Too pathetic.
My Airtel complain ID :CDCCI31224465685 lodged on 24th Dec 12
Date: 30 Dec 12 Time: 1pm IST
Airtel customer care wrote a mail like this
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BUT that 24hrs already over, but no response from Airtel, and I am unable to browse or use the internet because of the pathetic slow speed. Some of my other friends are also facing the issue in this area.
Date : 3rd January 2013
Airtel wrote a mail like this...............on 2nd January
"Namaste Mr. Roy,
You wrote in on 31/12/2012, expressing concern regarding the 3G connectivity issue for your airtel data card number 9845443492.
We regret for the inconvenience caused to you.
As communicated earlier on the undersigned, we wish to inform you that, we have already registered your request. For your reference, the unique service request number is C3GDC3123088207100. Our team will contact you by 03-01-2013, 3:30:00 PM with an update on the same.
We request your kind cooperation until such time.
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So I am awaiting still for the issue to be fixed.