AIRTEL THE MOST IRRESPONSIBLE ANTI CONSUMER CONGLOMERATE - mobile services - part 1
Airtel boasts of most efficient agency dealing in digital TV, Mobile and broadband and airtel payment Bank etc. But fact is that its different wings – not only the wings even the various sections in a wing have no coordination amongst them, they do not know how to handle their software supremacy, They have put a big iron curtain between consumers and its executives, They cannot read / understand what the consumers write / want, probably the persons handling the desks are either robots or illiterate or misfit with their seats and do not know how to handle the tools / software available with them. They have a handy VEIL to keep them away from consumers with some recorded / guided question answers app, known as Airtel thanks application and the outsourcing phenomenon. Their mathematics is so poor that they do not know even the four basic principles of Arithmatic – the sum, minus, multiplication or divisions. Information provided by their customer care, web site and with implementing executives all are different. Nodal officers, appellate will try to avoid interaction by not replying to the consumers complaints.
Here I will be discussing for digital tv, Broad band, Mobile, Helping including other applications.
MOBILE: - I had a mobile in my name but used by my wife. This, having Airtel Sim was being charged / recharged regularly with a plan – unlimited talk time, 1.5 GB data and 100 SMS per day.
On enquiry the customer care will confirm above details.
Their web site will show – DATA 0 MB, amount balance as 5 rupees. No mention of SMS and unlimited talk time.
Their executive will provide me no data, no sms and only unlimited talk time.
Complaint on web site will not be attended.
Executive at the authorised centre. Will only confirm as per customer care version as at point 1 above.
I had written several times through e mail to various sections in charges, customer care, nodal officer, appellate, billing section and so on. But there will be no reply or solution.
My wife usually being at home, will not feel much as sms were sent on whatsapp, data requirement was overcome by wi-fy
And whenever out, the difficulty was overcome with other mobile. Complaints were never attended too and no solution.
Whenever I checked on website expiry date etc. no information, but their software loyal to only agency will take me to recharge and payment mode without letting me know the exact balance and the expiry date. Only the information will be as per point 2 above.
One fine evening I sent a sms myself not on whatsapp but otherwise. Pat came the sms that 3 rupees have been deducted for the sms sent and balance remains Rs 2 only. To confirm, I sent one more sms next day, it was declined saying no funds whereas as per scheme I have 100sms per day.
Now I was furious I complained to all the sections. Strangely in the absence of any justification, I was informed that my mail on which have complained is not registered with them. I should go to ‘121’ customer care to register the same. Dialling ‘121’ has no such option to register. Physical talk with executive is not available. When I threatened to port the number away and even other connections like broad band and digital TV etc. there was no response.
Fed up with their inaction, I put up a request or porting the number.
Even now there was an interesting reply from them with a request not to port the number. If I do I will lose Rs 2 as balance and Remaining data, forgetting I have already lost these since long without any solution. This message was on 12th May when my pack with 100 sms per day and data 1.5 GB per day was still valid upto 17th May.
Well finally I have ported away my number on 19 05 21