9th June 2008 Update: Today an executive called me from Airtel and refunded Rs.200/- and said my GPRS deactivation has been finally resolved. Last month also I had got a similar call and Rs.300/- refunded but the deduction problem had continued after that also. Will wait for a few days to see if it is getting deducted before posting a new review "AIRTEL KE GHAR DER HAIN ANDHERI NAHI"
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This is to bring to your attention a problem I am facing since 12th April, 2008.
On 11th April, 2008, I activated GPRS on my mobile because I had to travel to Gujarat for a week. It was activated instantly. However, after repeated sms/calling 121, I did not get the settings for my Imate SPL mobile. Infact my mobile was blocked for calling 121 and I was advised that I should contact only through SMS which will be replied in 24 hours.
After searching on the internet, finally I found the settings on 12th April, 2008 when I was in Ahmedabad. However, the speed was so poor/pathetic that immediately I sent an SMS to deactivate my GPRS. However, I got error “FAILURE TO DEACTIVATE SERVICE. PLEASE TRY LATER.” When I called 121, I was told that since my mobile was from Bombay, I have to call a Bombay number 9892098920 to deactivate the same.
Instantly I called that number and the executive took my complaint. However, when I found that my money was being deducted for the next two days, I sent an email on 15th April, 2008.
After that, I have been continuously calling helpline 121, sending emails, have personally visited your Kandivli relationship centre but my problem still continues.
Everyday Rs.14.99 is being deducted from my mobile. I did get refund a few times but what about my time that is being wasted in calling everyday to your 121 and giving my complaint.
I believe now each and every executive at your Mindspace office knows my voice. Till date, almost each and everyone has assured me that ‘YOUR PROBLEM WILL BE SOLVED IN 2 HRS., IN 6 HRS., IN 24 HRS’ etc. but nothing has been done. One particular gentleman Mr.Sheetal Mohite asked me to personally call him and check about the status of my complaint but after that he was not approachable. Once, I was informed that he is not available but he will call me back. Till date nobody has called back.
A few times, some people called me from Airtel saying that they are calling from the head office and also refunded my money and said ‘YOUR PROBLEM HAS BEEN SOLVED’.
Also, I keep getting messages that ‘YOUR PROBLEM HAS BEEN SOLVED’ and ‘YOUR MONEY IS BEING REFUNDED’ but these are only SMS, I didn’t get money whenever I got SMS but a few times I did get money refund but without any SMS.
Why does it take 50 days to solve this simple problem?
I would have simply discontinued this pathetic service but the problem is I have just printed 10, 000 brochures and 1, 000 visiting cards and have got the number on a lot of my websites.
Please solve this problem at the earliest because I don’t have any other options but to keep calling 121 and keep posting to various consumer centres/public interest blogs/reviews on the internet about Airtel.
A general search on “airtel sucks” on Google would bring a lot of them. Anyway, there are thousands of complaints already and I don’t think another addition makes any difference.
I wish I could get Shahrukh Khan’s email to just check from him why he goes “ga-ga” in ads over this rubbish service.
Thanks & Regards,
Mustafa K.
09987911599