I am going to tell you all about my bitter experince with Airtel. I opted for a corporate Airtel postpaid connection somewhere in the first week of April.
According to the Airtel personnel in my office, they have two plans under Airtel 199 plan
a) 600 mins Airtel to Airtel free
b) 300 mins Airtel to any GSM free.
I opted for the plan b). Then after sometime I realised that I have been given plan a). I raised a compliant for the change of the plan from a) to b). I was told that the plan is changed and the complaint was closed. When I received my first month bill, I realised that the plan change has not happened.
By this time I had already gone thru the terrifying experience of calling Airtel 100 times to get my plan changed from a) to b). I was fed up with Airtel and decided to disconnect the connection. I was asked to send a email to 121@airtelindia.com. I sent a mail on April 7th 2007. They told me they will give a confimration call before disconnecting. But till today (15th April 2007), I have not received any confirmation call from them . They had told it should happen within 4 working days. I have been repeatedly calling the customer care from last one week.. Nothing has happened but. So I have stopped using the phone from today. I have cancelled the Autodebit facility I had given to Airtel. I have decided not to pay even a single paise money to them.
One more surprsing thing is when I visit the Airtel website to check out their plans/services for postpaid, I do not see themention of plan b) anywhere. I see only the plan a). This seems to be a big case of cheating from Airtel, the most trusted connection in India unfortunately.
I am ready to be without cell phone but never going to use Airtel connection throughout my life.
Beware of Airtel Please!!!!
Thanks