I am an Airtel Postpaid Mobile user since a very long time now. and one day I was told through their Thanks app that Their Fiber Broadband comes with a Landline Service in my area.
This has impressed me, and I have booked a new Airtel Fiber Connection and it got Installed the very same day.
I Received my Airtel Landline number through an Email from Airtel and the email says I got Free unlimited calling all over the country.
I was so excited about this, and I bought a new Telephone set to connect to the landline Service which I will be getting from Airtel.
I connected the phone, and there is no dial tone. I am unable to make calls, and no incoming as well.
I tried Calling My Landline Number provided by airtel from my Mobile, and to my shock, it says the Number is not valid.
I have Immediately Called the guy who Installed the connection and told him about this, and to my shock this guy says, Airtel won’t provide any landline service. It’s only the Internet that they provide.
I shone him my plan details on their Airtel Thanks App, and on their website airtel.in and also in the Email I received from airtel.
But this guy still says that it’s only Internet that they provide and there is nothing like landline from Airtel.
Then I called airtel customer care and booked a complaint regarding my fake landline number provided by the Airtel. This time the customer care guys said, the landline number I got from airtel is valid and they are going to send their technician to fix the problem with in 24 hours.
The very next day I got a call from the same guy who installed the connection and he still says the same. This time with a rude voice, "Sir I already told you that you will only get Internet and nothing else, no landline nothing" and he has cut the call on my face.
As soon as he cuts the call, I got an SMS from Airtel saying that my complained is closed.
I dint give up. I have booked a complaint again with Airtel, and this time, they have closed my complaint without even calling me.
I still dint give up. I kept on booking complaints Repeatedly and they use to close my complaints Repeatedly without solving my landline problem.
I got tired of it, and posted all these things on their Facebook and Twitter pages.
Now, again airtel guys booked multiple ticket’s on my landline number and promised me that my problem will be solved within 24 hours.
But no, it didn’t, again all those complaints got closed without any fix. They didn’t even contact me while they are closing my tickets.
But still I dint give up, I kept on posting on their Facebook and Twitter pages about my landline thing, and you know what? this time airtel Surprises me saying that they only provide landline service in few locations and they do not provide any landline service at my location.
I asked them if it is the case, then why I was told that I will be getting a landline service along with my Broadband plan? Why I was told that there is an unlimited calling with my plan?
Then why I was given a landline number?
And trust me, they have no answer to any of my questions and since then Airtel has stopped responding to my posts on Facebook and Twitter.
Later, I got to know that I am not alone who got cheated in the name of landline by Airtel. There are many customers all over the country.
This is an open scam by Airtel.
People, stay away from this cheater company.
Dear Airtel, Stop Playing with Peoples Trust.
This shows What Kind of Management Airtel has.
The Fake Landline Number Provided to me by Airtel is: 08689468736.