I struggled with my order with them, and my suspicion is more with the team - quality officer, all employees involved - may be not promoted or given increment BUT as a whole its AJIO which has become garbage as a brand.
I placed an order for Marc Lorie black heels, and what I received after much delay was a pair of crop tops.(i even asked them to check with their quality officer - the weight of what was sent to me and the courier weight as then it would be evident they sent me garbage).
I called the customer care and the agent asked me to create a return. Once the return was taken I received a mail stating the product did not belong to Ajio and was sent back, despite me raising that it was the same product that was sent. I again called back and this time the agent asked me to create a return again, and I did. So once I received the product I again sent it back. again received the mail which said its not their product.
THIS HAPPEND ATLEAST 3 TIMES WHEN I FINALLY GAVE UP AS THEY HAVE NO SHAME.
no one is serious in Ajio and they are just making a fool out of customers. neither they gave me a resolution nor gave me the refund.
Order ID is FN7987306985
Product- Chunky Heels with Braided Strap