Have faced multiple issues before deciding that NEVER shop at AJIO.
1. Ordered a dress with payment through netbanking, never received the dress, bit it shows delivered in the tracker.. kept calling ’customer (they don’t) care’ to resolve.. everytime they promised a resolution by a certain date, a week from the call date... so after a week the tracker will say problem resolved without having resolved it... kept following up, same thing kept happening.... never got the dress neither the refund... Finally gave up after chasing them for a v long time.
2. Have them the benefit of doubt assuming that maybe this was one stray incident.... & ordered again.... this time ordered 2 nightwear sets(top n bottom), paid up via netbanking... received only the top, no bottom for both... so tried returning/exchanging, the pickup guys refused to take an incomplete set for returning/exchanging despite mentioning the return/exchange reason on the app while placing the request... so started calling the customer (they just don’t) care again for resolution... just like my previous experience... no resolution, no refund, no return, no exchange... gave up again after long follow-ups.
3. This time ordered again coz was getting a good deal, a dress which was on mrp on other apps, ajio was offering a discount on that & the dress looked really nice... so, out of greed to buy a good deal, placed order, paid up via netbanking... received the dress, but the dress was not as good as it looked online, so placed a return request same day... but it didn’t get picked up, kept wondering why, so checked on app, it says return on hold, called up THE CUSTOMER CARE, to understand why it was not getting picked up, they said its a technical glitch, so they suggested canceling the return request & placing a new return request, well the process takes 3 days, I had already waited 3 days for pickup to happen... so again placed a return request on the 7th day from receiving the order... but the tracker again showed return on hold, called up CUSTOMER CARE again, again technical glitch, again canceled return request, again placed fresh return request... 3rd time too the tracker showed return on hold, so repeated the entire process, this time after canceling the return request, now I was not allowed to place a return request as the return period had lapsed, stuck with 2500 dress, which is of no use to me, which can’t b returned... money wasted again.
So after all these experiences, I’ve gathered the customer care is just a big FARCE, they are not equipped to resolve problems since they’ve been told to just provide lip service, no resolution. It’s not in their power to resolve if that’s not the company policy.
In greed to get good deals, don’t AJIO, you might wait endlessly but they have some really wrong policies for money-making, honestly, been shopping on all other apps, Myntra, Amazon, Flipkart etc... not one such experience. Whenever there is a problem, it always does get resolved after speaking to customer care, while in AJIO, it NEVER GETS RESOLVED! AVOID SHOPPING ON AJIO!