I booked a Rann of Kutch holidy with Akshar travel. They booked it without without providing any terms & conditions. I learnt that Gujarat tourism directly offered 25% discount on the trip and I asked Akshar to cancel.
Instead of telling me the facts, their domestic team asks me to continue with the trip and they will refund 25% amount after the trip. They even gave it to me in written via email.
Once the trip was done, they kept lingering and asking me to call again. After 2 months and many calls, they tell me the refund is not possible as it is not in their rules & regulation. Even worse, they asked me to directly contact Gujarat tourism for a refund.
I contacted their whole hierarchy of senior management to report this but not a single one of them had the guts and professionalism to respond.
I wonder why these idiots lose prospective customers for such petty amounts and false promises.
I am a regular traveller and will never ever deal with Akshar travels, Ahmedabad. And will advise others to stay away especially from their domestic travel business.