I stayed in Hotel Alka, Nainital on 18 Apr 09, hoping to stay two nights before check in. My program spoils when I met with some 50+ manager on reception. His surname includes "wani"(like lalwani, I do not remember, I’d rather say I do not want to remember). This stone faced Mumbai guy does not know how to welcome guests or may be he gets bore of his job and just doing formality. I changed my mind on reception desk not to stay in this hotel next night so next morning I switched to other hotel. Just like to convey message to owner/management that this guys rough attitude is damaging your hotels prestige. Furthermore, rooms were not clean and staff was bad. Room service was also very bad. Order of one cup of coffee took 30 mins only after reminding them. There is no car parking facility though they have got enough space for making such luxury looking hotel