For anyone who is curious, here is what your experience will be like with Alliance Broadband. Here’s a short story. You take the connection from your local cable operators. They come and put up your wifi and put up the connection. Take an amount of money to do that. And then you pay the monthly amount for your subscription. All well so far.
For a while, everything is good. You have a fast connection that even gives you unlimited. What could be better, right? And for professional needs, even better. I require the internet for my job. Soon, you come to realise, that the connection is anything but stable. In a week, you will have outages at least thrice. And each time it takes them an enormous amount of time to fix it. Sometimes days. Then you realise once you calculate, that out of 30 days in a month effectively you’re only getting internet for like 15-18 days max. Some months it’s better, some months it’s worse. And everytime, the reasons for outages are hilarious. Oh, it was raining. Oh there was a truck going. And sometimes, there are no reasons at all. And while going through the harassment process of lodging complaints and then trying to get them to do minimum follow-up, you realise something very basic and important about this company. They themselves have no control. I repeat, no control over operations. It is entirely run by the local cable operators and they are not even direct employees of the company. So they are of course not liable for them. Sometimes, you call customer service and they tell you, sir we called the cable guys, they are not picking up, now you please try calling them. When even customer service gives up, you know you have something on your hands. So you start to deal with the incredibly rude local operators directly.
Then, again, sure enough, you realise, you seem to be paying these local operators a little bit more money every month. You realise there is a method of online payment which no one informed you about, then you realise these local guys were taking 300 rs extra from you each month. What were they charging extra for? Bad service. Oh, and having spoken to so many people who have trouble with alliance, everyone seems to have the same problem with the local operators. They are rude, uncouth, never speak properly even if you are utmost polite with them. Sometimes they will shout at you.
One fine day, the local operators tell you if you fit a Fiber cable connection, paying 1500 extra, all your problems will go away. Then, you ask around a little, and people who have the fiber thing for months tell you their connection is no better off. They have the same problems, and equally frequently.
You reach out to customer care, reach out to headquarters, you call them, have long conversations with them detailing your problems, write long email after email, beg them for solutions, nothing happens. The same service continues day after day, month after month, year after year. You explain to them that you need the internet for your profession and not recreation. And even if it was recreation, it shouldn’t matter. But to no avail. Service is something that they do not provide. All of this because you don’t have any better options for internet in your area. I have stuck with alliance for years because I don’t need it everyday all the time, and I have learnt to live with these problems in exchange for getting some fast internet connection just a few days in a month. Yesterday I very nearly faced a professional crisis because of this. Today after having nearly faced Two entire days of no internet and no signs of the internet returning anytime soon, I took the time to write this out so that someone else doesn’t make the same idiotic mistake I made. If that is exactly what you want as well, and if you can deal with everything I wrote, go for Alliance broadband.