According to my personal experience amazon.in is one of the most trusted online shopping websites all around the world. It does have good customer service. always maintain ’on time delivery’. transparency in transactions through tracking systems and provides best quality products than any other online shopping websites. amazon.in also provides opportunities to earn from our homes through its affiliate program. the only setback that I have found is regarding its mobile application. Being a leading company in online shopping segment all around the world, it fails to design its mobile app disclosing its standards.