If you don’t have Prime you are basically a nobody at Amazon. This is the 3rd time I opted for free shipping. It hasn’t been shipped yet, 6 days after I placed the order. I’m furious. I called and spoke to two supervisors. One laughed when I told her how upset I was. The other upper management rep talked over me, never let me speak, and told me it was my bank’s fault. They need customer service training and understand that we are why they have their jobs! They make up things as they go along because they don’t have the answer. Go Prime if you want to stay with Amazon. No one else matters.