I being the user of Amazon shopping platform and use to shop on this platform very frequently. for giving the feed back this I will discuss one of my experiences so that everyone can come to know the services quality of amazon.
I bought shoes from Amazon, thinking that the quality will be good but the quality of shoes was very bad and the article was in a very bad condition.
I wrote the refund to amazon customer care. I thought that no action will be taken by Amazon but against my expectation I received call and message for pick up the article and with in 3-4 days the article was picked up and returned back. after two days of this my money was refunded in my account.
This really developed confidence in me and I increased my purchases on this platform without any doubt.