I’ve been buying from Amazon for at least 15 years and have been using Prime since its inception. Of course, things have not always been perfect. But, in every case, even if it wasn’t their fault, they resolved the issue in a timely manner. Once, I purchased an item from a third-part seller that was not accurately described. I knew and accepted the risks, then had to deal with it. The unscrupulous dealer kept fighting the refund and I kept fighting back. In the end, Amazon agreed with me, and I got the refund.
I notice a lot of negative comments are concerning 3rd-party sales. If you get scammed, it may ta
ke a while to get your refund. That’s just the way it works. Amazon has to protect the buyers and sellers equally. If you’re not willing to wait for the refund when you have problems, then DON’T order from 3rd parties. I’ve had problems with shipping also. That’s beyond Amazon’s control. In every case, however, they immediately shipped out a replacement, regardless that it showed that it had been shipped. What more should I expect? I suspect that a lot of the negative commenters are people that can never be pleased.