On 9th Oct 2016, I have ordered 4 similar orders. On the next day 3 were cancelled. So I called the customer care on phone. Amazon responded
saying that it was cancelled since it is only one per account. I agreed to that. I asked will I get the last one. Amazon said once it is dispatched I will get it for sure. I have the call records of all these as well.
On 18th Oct, 2016 morning I got message saying the item is dispatched. Later in the evening the order is cancelled. It is showing the item returned and refund is initiated. I am completely dissatisfied with it. When I called amazon regarding this a person said the offer is delivered to few people and it is out of stock. But later the superior who spoke said it’s cancelled for everyone. And they finalised saying that they can’t help anymore since it’s technical glitch. I lost the truth with all this chaos Amazon that was made.
If it’s technical glitch, why didn’t they didn’t cancel all the orders on the next day itself? Why did they say that the order will be dispatched to me once it is dispatched? Then again why did they cancel the order which is dispatched? And now again on 21st Oct 2016, I received mail saying, Your order will be delivered on or before 24th Oct and they provided me a tracking URL which is showing The item is returned and refund is initiated. What is this Chaos? Did Amazon lose the the control over the website and customer support? Or they playing with customers emotions? Please support me. I don’t want some other to be played like this. Attracting customers with huge discounts and then cancelling the orders is unethical.