I’m a Seller on Amazon. As a small seller, I was excited about Amazon Launch in India. However, Amazon for Sellers is a Nightmare.
My experience - " A customer had small issue with the product, for which we said that we would give a replacement. However, the Buyer Abhinav Anand(from Walmart labs) claimed an A-Z claim request on Amazon. The Amazon Seller panel is very confusing and we had not received any training on how to operate it.
We get calls from Amazon Support team, if there is any unread message. But in this case, they simply refunded the amount of Rs. 13000 to the buyer deducting this amount from my account, without making a single call to us and informing about it. Now, the customer is not willing to return the product. He has got both the Rs. 13000 product also the PRODUCT, and using it for more than a month.
Amazon surely have huge Funding in kitty, but they should not take Selllers for granted.Rs. 13000 is huge amount for sellers like us, we can’t afford to loose it.
I want to Spread this to all sellers in India. We sell on many other portals, like ebay, etc but none have shown such Irresponsibility towards seller.
Rs. 13000 is huge amount for sellers like us, we can’t afford to loose it. PLEASE SHARE.