Placed Order # 504 on 8th Sep, 2024 for groceries under "Fresh" category and delivery was scheduled between 2 P.M. - 6 P.M. on 09th Sep, 2024.
As of this moment, i.e 11:30 P.M. on 11th Sep, 2024, there is no true feedback from the customer support at Amazon on the delivery status of the order in spite of 12 phone conversations during the last 72 hours. Each individual from the customer support at Amazon has a different story for this delayed delivery and each time the revised delivery schedule has not been adhered by Amazon.
The web page of Amazon now indicates the revised delivery date for the ordered groceries as 13th Sep, 2024. The only options available to me as a customer is to either CANCEL the order and wait for a refund which would take another 3 - 4 working days OR wait until 13th Sep, 2024 for the delivery of the ordered groceries. As per the 30 minutes conversation on 11th Sep, 2024 with Mr. Rudrajeet from the Customer Support at Amazon, I was informed that the chances of my order being delivered are NIL and it was mutually agreed that the order shall be CANCELLED and the value of the order would be credited to my Amazon Wallet within 24 hours.
On 12th Sep, the web page of Amazon indicates that my order is still active and another 20 minutes conversation with Mr. Aman from the Customer Support at Amazon resulted in a different version. Mr. Aman has stated that the order was not CANCELLED on 11th Sep and he has CANCELLED the same and processing the refund to the account linked with my debit card. This refund shall take 4 - 5 working days to show up in my account.
Delivery performance of the desi brands, i.e Flipkart / Big Basket / Jiomart for groceries is far better as compared to Amazon. The customer support at Amazon is unable to provide a valid reason for the delays and can just communicate like BOTS without offering a resolution for the delayed delivery.
Recommend to avoid Amazon for your purchase of daily groceries.