I’ve been buying from Amazon for at least 2 years and been using prime since its inception. Of course, things have not always been perfect. But, in even if it wasn’t their fault, they resolved the issue in a timely manner.Once, I purchased an item from a third-part seller that was not accurately described. I knew and accepted the risks, then had to deal with it.the unscrupulous dealer kept fighting the refund and I kept fighting back. in the end, Amazon agreed with me, and I got the refund.