Well I have been into Online shopping for over 4 yrs now and till now I have purchased over 50 product ranging from phones to dresses. I have shopped thru Amazon, Ebay, Flipkart, shopclues and snapdeal. But until last year out of all these, I found Amazon to be good in all aspects starting from Product availability, pricing, Quality and delivery including the customer service.
But now the Amazon have become very worst. Untrusted and cheater. And I have started hating amazon.
Here are some of the Pros and cons I found with Amazon -
PROS -
1) Cheap pricing with some of the product like phone, electronics, etc.
2) All product sold here are brand new and not like wat ebay does.
3) their customer support system especially the chat system, is good and helpful. Till now they have helped me receive all my product in the request time line. All are very Professional and polite.
4) Amazon offers next day or 2 days guaranteed delivery which snapdeal, shopclues and ebay does not offer this.
5) Their return policy is good. Once I received a wrong product. so returned and got refund within 2 days thru a check!
CONS -
1) Not all products offers Cash on delivery.
2) their so called "Amazon Fulfilled" products are not trusted anymore and sell the used and Warranty less products.
3) Product pricing for products fluctuate from day to day. Thats good in one way as per current market inflation but bad for buyer as they lose faith.
4) Packing was good earlier but now its a nightmare. They do same packing for both 40k priced Iphone and a 200 rupees phone accessory as the same!
5) Their customer service dont work on Sunday and between 6pm to 9am! there should be 24hr customer support.
6) Their chat customer service says almost the same for all the issues. and if their any issue the product like missing warranty, they ask to refund, thats all.
7) they have started providing wrong info on their product webpage starting from product info, warranty to even photos.
8) Not enough product description on many product. Thats a pain in selecting a product.
9) Thou customer service respond fast, the sellers respond too late and sometimes doest even respond.!
10) the most worst part is amazon doesnt allow the customers to post the actual reviews on their website. This is how we lose complete trust on amazon.
Some of my recent Nightmares with Amazon -
Nightmare 1 -
1) About 10 days ago I ordered a Canon lens from them. The lens was promised to be brand new with 2 yrs warranty.
The cheating seller name is - "Gadget_Guru".
Since I ordered in one day delivery, I got the lens very next day.
The Price of the lens is Rs.8500.
When I opened the box, I only found the lens in working condition and invoice but no Warranty card with them. Then wen I checked for the warranty with Canon edge, I found these -
1) The lens only had a 16 months warranty against 24 months!
2) Also The lens belonged to the canon EOS 1200D SLR, that means the seller sent me a lens which belongs to the 1200D Box.!
Then I asked the canon India thru mail and they replied saying "The warranty mentioned is for wrong product" which means that my lens has no warranty.
then I asked with amazon and they said that "my invoice acts as warranty", which in actually is not acceptable by canon. All they want me to do is to return the product and order the product again and check for warranty. And if the second order to doesnt have warranty then, I cant buy the lens anymore.! Crap.
Moral of this story - Make sure that, if u r buying a product for Amazon which should have warranty, then u will mostly receive the product with warranty already utilized. Especially dont buy Camera lens from Amazon. U wont get any warranty.
The second reason, why u wont get warranty becoz u r buying a Rs.18000 product for Rs.8500 only. That Rs.9500 deduction is for no warranty.
Nightmare 2 -
1) a month ago i ordered a iphone from them for about 3 times and had to cancel for all 3 times becoz of delay in shipping.!
The Crap seller was - "TECHONOMICS INDIA".
I ordered the iphone for 3 times and everytime the phone never got shipped for 3 days! the Actual shipping timeline mentioned by amazon was "Delivery to my location in 2 to 4 days"! And I contacted amazon all these three times and the answer I got was "there is a delay in shipping due to heavy load, sorry for inconvenience".
Then I ordered the same iphone with flipkart and got the phone the very next day and even for much lesser price!
Moral of this story - Amazon is place full for lies and bunch jokers sitting there at service rooms who convince customers for their inconsistency.
Verdict - - Amazon is now getting even worser than ebay. Flipkart is in the season now and is highly recommended. " My Shopping with Amazon ends for ever with this "