I had ordered some house hold kitchen items on Amazon in August I had placed orders for four different. received all of them but one of them was incorrect, when I contacted the person who sold it to us, he asked for pictures of the items he sent, although we had received the wrong item the seller concluded that the item he sold us was correct!
after that I contacted Amazon returns dept on their webiste and they picked up the item on Aug 23rd.
but until today I have not received my money back.do you know you have to file another claim on their website for refund.only then your refund is processed otherwise they happily keep your product and your money also! they even have a deadline for this so if you fail to file the refund claim your money is lost for ever!
wonder how many people are cheated like this! wonder how many senior citizens have lost their money to Amazon!
today after calling their customer support number(which you cannot find anywhere on their website) I had to fight and got a confirmation that my money will be refunded! so their claim that "RETURNS ARE EASY ON AMAZON" may be true, but remember "REFUNDS are NOT EASY" beware before you shop on Amazon!