Amazon is the so called giant in the online shopping industry. But I am not a big fan of them. Both the website and mobile app of amazon.in are not very customer friendly, very less product details, the webpage not looks good, high delivery charges, almost 95% products are not available in COD mode, packaging is 3rd class-small items are packed in large boxes, customer service is not that good what it should be, delivery of some products take too much time, return policy is also not clear and sometimes returning a product becomes a rough experience.