I purchased a gold & gem necklace. The seller told me AFTER I purchase it, that it may be broke before it arrived to my home. I never asked him, he just said it out of the blues. When the necklace arrived, it was broken. I wanted to send return it. Both the seller or AMAZON won’t allow me to return the damaged necklace. I can’t wear it b/c it would look silly wearing a broken necklace. I explained everything to AMAZON. Not only did they still choose to stand by the seller’s side, they deleted my review that I gave the seller. I didn’t give a negative review to be mean. I just wanted to stop this con from happening to other buyers. So, I paid for a necklace that the seller knew would be broken.
Now, he and Amazon get to keep my money and I get nothing at all. I wrote the CEO of Amazon. He never acknowledged deleting a true, negative experience. He never acknowledged that I deserve my refund. Don’t trust Amazon reviews. They delete the negative reviews on behalf of Amazon and their Sellers. All I can do now is throw away the necklace. I was purposely taken advantage of by Amazon. I sent the email proof from the Amazon Seller to customer service and CEO Jeff Bezos. They just ignored me. It was an easy necklace to purchase. Everything after was a nightmare.