In India most of the people only use two to three e-commerce sites for ordering stuff,
i.e Amazon, Flipkart, Myntra.
I have used all three of them and have been ordering since past 3-4 years. To be precise I have ordered more than 200 products from amazon and approximately returned and replaced 10-15 products. So I think that I have experienced amazon enough to give an review of it.
1.Costomer Service : - Great, it offers you the best costomer service on any e-commerce platform. They have their costomer staff readily available for you at any time. Their costomer service staff is respectful and paitient.
2.Product Quality : - Now amazon is not totally responsible for this thing but they can surely improve the quality of products that are available on amazon. When ever we search for something the first recommendation are poor quality and cheap products. Also variety of products is less.
3.Delivery Timeliness : - 9/10 times delivery is before time. Some products which might have less sales take time to get delivered. Leaving them aside all other product deliveries are on time and in good condition.
4.App and website : - This is the most disapponting thing about amazon. It has the worst app in all other e-commerce platforms. It takes a whole lot of time to load and after loading it lags and buffers constantly. 1/10 rating for Amazon App. But on the other side its website is average( 7/10) .
5.Reliability : - I already told you how many times I have ordered from amazon and not a single time I got defective product or a broken product. It is the most reliable e-commerce sit.
Verdict : - Best E-commerce site in India and anyone can and should trust Amazon. You will always get deliveries on time and with proper pakaging. Only issue is its app and we can easily bear with it.
Rating : - 9/10