I started shopping at amazon.in 3 yrs back and I am very happy about the service. I have ordered wide variety of products ranging from cosmetics, textbooks, clothing, hair dryers, shampoo, pepper spray, soaps and detergents, shoes , jewellrey. I never faced any issue with these. I choose products very wisely before placing an order , so I hardly return any product. Their return policy is good and easy.now they have introduced a new feature amazon prime. Free delivery next day and many other huge discounts. I subscribed to 30day free trial and I was so impressed by it that I subscribed prime for a year paying rs.499. the best feature about prime is fast delivery, access to deals prior to anyoneelse, and free shipping with no minimum order value. They have also introduced Amazon pay which is a wallet and they have many offers. They have gift cards which is a better way to gift.overall my shopping experience at amazon.in is great. I am enjoying their quality products and services.