I had purchased a HP all-in-one printer from Amazon.in
PRODUCT SAYS 12 MONTH WARRANTY, HP WEBSITE SAYS 11 MONTHS
- The product is displayed by amazon.in as having 1 year warranty.
On the day I recieved the product I registered it online, and the warranty showed as 11 months instead of 12 months.
COMPLAINED TO AMAZON
- So I complained to amazon.com, who promised to rectify the problem, and arrange an email from HP for 12 months warranty
AMAZON REDUCED WARANTY FROM 11 MONTHS TO 1 MONTH
At the end of 1 month from purchase, I received a formal email from HP saying my warranty has ended and I should pay if I want the warranty to continue
WHEN I LOGGED IN A RATING OF THE PRODUCT AS "VERY POOR" AMAZON REFUSED TO PUBLISH IT
Please see email recieved, reproduced below
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*HP printer sold as 1 year warranty, but after 1 month HP send email "warranty is ending, please pay if you want warranty "
HP printer sold as 1 year warranty, but after 1 month HP send a mail "your warranty is ending, please pay if you want warranty to continue" The HP Deskjet Ink Advantage printer is a decent printer. But the Amazon service is seriously defective.
I have complained about the misleading sale with a 12 month(1 year warranty) displayed, when real warranty is less. As per online registeration it is 11 months, and as per recieved telephonic promises from Amazon, no corrective action till date.
On chat, the customer care person vanished for long times, in the middle of the call** We encourage you to revise your review and submit it again. A few common issues to keep in mind: Your review should focus on specific features of the product and your experience with it. Feedback on the seller or your shipment experience should be provided at https://amazon.in/feedback. We do not allow profane or obscene content. This applies to adult products too. Advertisements, promotional material or repeated posts that make the same point excessively are considered spam.
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