I was big fan of the global gaint Amazon till recently
Amazon.in had lauched a 10% cash back arrangement in January 2015 where by customer making payment through HDFC Bank were entitled to 10% cashback by April 2015. I had placed multiple order worth Rs 16000, order nos given
ORDER # 402-3430281-2148349
ORDER # 404-3598570-9324319
ORDER # 404-1359429-2637157
ORDER # 404-2961609-2400309
ORDER # 404-4333737-7349106
ORDER # 404-8882301-3418751
ORDER # 404-7305455-4021132
ORDER # 404-6910630-7829905
ORDER # 404-9348649-1513920
ORDER # 404-1568825-5270737
ORDER # 404-0033740-8652334
However, no cash back was given, on follow-up with Amazon, each time a new service executive took up the issue and took time to resolve it and then did not do anything about it. The customer relationship team multiple times accepted that I am eligible for cash back but due to a technical fault this may not have happened.
Very frustrating experience with Amazon customer service, would seriously consider every one to check before you shop at Amazon.in particularly when they provide cash backs.
The amount of money spent on marketing but none on customer service
Very very disappointed.