I have been using this website for long for ordering products online. I have always liked Amazon service. However, you cannot blame an online site for the default on part of sellers. The pros will be- Good packaging, Timely delivery, excellent service.
I will continue to be Amazon user and expecting them to continue the same level of service to maintain good customer relationship. When compared to other sites, I see the products to be of lesser price, which is definitely a plus for Amazon and attract large number of customers.Hence, I recommend everyone to use this website for all good reasons.