I registered to amazon.in 4 years ago and I have purchase more than 1000 product from amazon and they belonged in different categories. I have gathered depth experience on amazon shopping and I would love to on it.
The customer service is good and the most of the Customer Service Team members are helpful except some of them. I made several purchase and so I also had to face several issue. All my issue was resolved by them but some issue took a lot of time I got frustrated for those issue. I use all the methods like Email, Chat, Call to connect the Amazon Customer Service Team. I found the Call is the best to resolve any issue shortly as you can explain any issue in a short time and can provide the needful information against the issue. Chat the also a good option but it is not as good as the Calling method. The email the last option to get in touch with the CS team as it takes few hours to get a reply and that is not good for any two way communication ans some times they ignore complicated issue. Some of the Customer service member are very bad they don’t even try to understand the issue and do not look into the issue properly and tries to misguide customers by making some miscommunication, I had face it a few time and I had to contact again and ask them to transfer my chat/call to leadership team and I got the solution after giving them more information.
I have bought several product from amazon and I found all of the were original, but sometimes I got damaged or broken product, in that case amazon replaced my product without making any harassment.
The amazon delivery service is quite good at my location. they takes 7-12 days to deliver product and faster delivery it not available at my location as I am from kolkata. sometimes it delivers the product after the expected delivery dates. The pickup service not good. Most of the time it delays in pickup and some return pickup boy does not attempt Pickup and the give a false to the amazon as’The pickup refused by Customer’ to cover up their fault and it makes a bad issue. In that case you have make a new pickup schedule or you have to make complaint against for that issue.
I have used both amazon website and amazon app. I like to use the website than the app as it is easy to find any product and it is faster but amazon.in arrange some special offer for the app users only I uses the app most of the time but I like the website more that the app.
Amazon is one of the most popular online shopping site in lndia. I uses many online shopping website as per my requirement but the visit the amazon.in most as it offers product at cheaper price I trust amazon for their quality of product and customer service. The /return and refund process is quite slow and sometimes it creates a genuine issue to get refund due to technical error but amazon has a special team that works on it and resolve problem when ever you register a complaint.
Thanks for reading my review.