Hello friends, I am sharing my personal opinion towards amazon e-commerce market place.
Amazon is the best, popular and most usable website, you find millions of products on this website, it is trusted market place.
Customer care services: it provides full support to their customers every kind of trouble they solve very excellently.
Products quality : mostly branded products are sold their which quality is very better, if unfortunately you get a poor product and you don’t like them you can easily refund or return them.
App & website : both are well designed and have more content visible to their customers it is very easy to use, no complicated challenges there.
Refund and return policy is very better when you get a damaged product and you want to change them or return in this situation amazon also provides a goodwill cash voucher or cash balance in amzon account.